Billing Associate

from 4 to 6 year(s) of Experience

Job Description

Roles and Responsibilities

. Job Family Descriptor

* Responsible for the timely completion billing and collection of billing charges from customers.

* Ensures billing accuracy, consistent revenue generation, delivery of billing information to customers, and addresses billing discrepancies (e.g. incorrect rates, charges), tracks and keeps total receivables outstanding under control; ensures consistent cash inflow into the organization.

* Ensuring New Product development is carried out with the billing and Mediation related requirements being included from current and future growth perspective.

* Ensuring Automation related requirements being carried out by Internal/External developments enabling the efficiencies and productivity.

* Lead, drive, guide and monitor operations related to Mediation & Billing

* Audit operations including annual planning, regular operations, dispute resolution with customer satisfaction focus.

* Completing Audit & SOX Compliance for process.

Level Descriptor

* Good knowledge of Telecom OSS / BSS.

* Has enough knowledge within Mediation, Billing and Collections to allow them to apply their knowledge efficiently and work productively with broad instruction.

* Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.

* Operational role which is responsible for delivering results that have direct impact on the achievement of results within Mediation, Billing and Collections.

* Works under direct supervision.

* Able to identify problems and improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.

* Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.

* Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation.

Key Responsibilities

* Ensuring CDRs are correctly collected from network elements and sent to Mediation system and various other downstream.

* Maintains customer accounts through effective usage of billing tools and systems.

* Working with Business Partners for designing solutions / architecture for various new products.

* Understanding and improvising products which are currently facing challenges from business and IT perspective.

* Requirement gathering, design, pre & post Deployment & user readiness to be ensured.

* Configuration of charges, creating new products, defining tax and other piloting roles for Billing & Mediations

* Preparing test cases, tracking the user stories in Rally / Jira, updating the same.

* Performing UAT and helping team for completing within mentioned timeline.

* Handling / Scheduling weekly meeting with internal & external stakeholders.

* Training team and cross functional team whenever required.

* Preparing MIS reports, dashboards which are regularly reviewed with higher management giving them clear picture of line of business.

* Responsible for timely billing and collection of billing charges from customers.

* Fraud management & Section vigilance queries resolution.

* Helping dispute team with relevant information and helping them for closure.

Technical Competencies

* Data Analytics

* Bi Tools and applications (Crystal reports)

* Microsoft Office (Power point, excel, MS access, word)

* Oracle ; SQL / PL-SQL

* Unix

* JIRA /


Salary: INR 2,00,000 - 3,00,000 PA.

Industry:Telecom/ ISP

Functional Area:Accounts, Finance, Tax, Company Secretary, Audit

Role Category:Finance/Audit

Role:Credit/Control Executive

Key Skills

Desired Candidate Profile

Please refer to the Job description above


UG:B.B.A / B.M.S - Management, B.Com - Commerce, B.Tech/B.E. - Any Specialization, BCA - Computers

Doctorate:Other Doctorate

Company Profile

Lobo Staffing Solutions Private Limited

We have Opening for one of the leading telecom industry in Pune Location

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Contact Company:Lobo Staffing Solutions Private Limited